CORE PURPOSE OF JOB
To provide comprehensive secretarial, administrative and front-office support to the Director and staff
within the Learning Development (LD) portfolio. The post supports the effective functioning of LD’s
services to students and staff across the University, including support and academic administration for
LD’s sub-clusters.
KEY PERFORMANCE AREAS
§ Arrange and prepare documentation, correspondence, reports, agendas and minutes for the
Director: Learning Development.
§ Provide front-office, reception and general administrative support, and respond to enquiries from
students, staff, service providers and other stakeholders.
§ Manage the Director’s diary, correspondence and office communication.
§ Coordinate Learning Development meetings, workshops, conferences and other events, including
venues, refreshments, participant communication and travel arrangements.
§ Provide general and academic administrative support to LD’s sub-clusters.
§ Maintain filing, information-management and portfolio records on relevant electronic platforms,
shared drives, intranet sites and/or websites.
§ Provide financial and administrative ITS support, including requisitions, payment requests, fixedterm
contracts, budget records and office-supply purchases.
§ Maintain a professional, organised and welcoming office environment in support of Learning
Development and student support services.
CORE COMPETENCIES
§ Computer literacy in MS Office (Word, Excel and PowerPoint)
§ Report writing and minute taking skills
§ Working knowledge and experience of the ITS system
§ Possess accurate and methodical administrative and organisation skills
§ Strong verbal communication and interpersonal skills
REQUIREMENTS
In order to be considered for appointment to this post, candidates should meet the following minimum
requirements:
§ A relevant M+1 qualification, for example in Secretarial Studies, Office Management, Public
Relations, Communication or a related field.
§ At least two to five years’ relevant work experience, during which the required secretarial,
administrative, office-management and customer-service competencies have been gained.
§ Proven experience in providing administrative and secretarial support in a professional office
environment.
§ Experience in a higher-education or student-support environment, including supporting academic
administration, will be advantageous.
DISCLAIMER: Nelson Mandela University is a designated employer committed to pursuing excellence, diversity, inclusion, and redress in achieving its employment equity targets. Preference will be given to suitably qualified (Race and Gender) candidates in accordance with the University's employment equity targets.No applications will be accepted after the closing date Friday, 13 November 2026.
